Terms & Conditions

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Information
Courses normally commence at 9.30 am and end at 4.45pm, Times may vary. Course sizes are normally restricted to a maximum of 12 delegates
Refreshments
Morning coffee, lunch and afternoon tea are provided.
How to book a course
  1. Complete online form or contact us
    on 01494 722015 and request a booking form. This must be completed in capitals
  2. A separate form is required for each person.
  3. Assuming your request can be accommodated, confirmation will be posted to you within 6 working days
    or via email if this is requested
  4. To secure a place on the course, your course
    fee must be received before the course starts
  5. Company bookings on behalf of employees
    may be invoiced, but again, course fees must be received before the course start date.
Booking conditions

Douglas James Training Consultants Ltd reserves the right to cancel or change the venue of courses in appropriate circumstances. Cancellations normally occur only when there are insufficient delegates to make the course viable.

However, there may be other instances, beyond the reasonable control of Douglas James Training Consultants Ltd, which make it necessary for a course to be cancelled at any time. In all of these cases, Douglas James Training Consultants Ltd will use its reasonable endeavours to provide a suitable alternative course and to minimise inconvenience to delegates.

Douglas James Training Consultants Ltd also reserves the right to make variations to the course content or delivery or to merge or combine courses, if it considers reasonably such action is necessary.
If a course is cancelled by Douglas James Training Consultants Ltd, any fees paid will be refunded in full, unless a suitable alternative course has been provided.

Douglas James Training Consultants Ltd does not accept responsibility for the loss or damage to delegates' property (other than through negligence of Douglas James Training Consultants Ltd, its staff or agents) or for the consequence of any modification or cancellation of courses or time-tabling constraints as set out above.

Cancellation of bookings
If you are unable to attend a course for which you have booked, please notify us in writing before the start date of the course. Douglas James Training Consultants Ltd. reserve the right to apply a cancellation charge in the following circumstances:
Notice given prior to the course start date Charge
1 to 5 working days 50% of course fee 6 to 10 working days 25% of course fee
If you would like a colleague to take your place, please let us know; no charge applies.  
Transfer of bookings
Delegates may transfer to another course if places are available. This must be done in writing.
Where to send your booking form
Please post or fax your form to:
Customer Services
Douglas James Training Consultants Ltd
Ravensthorpe
London Road East Amersham
BUCKS HP7 9DH - Tel. 01494 722015 - Fax No: 01494 725310
Registered in England No. 4118005 VAT Registration No. 727 5963 94
 
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